Payment Methods

Q: How can I make a reservation? A: Reservations can be made online via the website www.medhotel.pl.
Q: Can I change the reservation date? A: Yes, changing the reservation date is possible up to the day before the stay begins, subject to availability.
Q: What payment methods are accepted? A: We accept traditional bank transfers, quick online transfers, credit cards, BLIK, Apple Pay, and Google Pay.
Q: Can I receive an invoice? A: Yes, an invoice can be obtained by selecting the option during the reservation or contacting the hotel staff.
Q: Can I cancel my reservation? A: Yes, cancellations are possible up to 7 days before arrival without additional charges.

Q: What is the check-in process like? A: After completing your reservation payment, you will receive an SMS code allowing access to the building and your room.
Q: Can I extend my stay? A: Yes, simply notify the reception by 9:00 AM on the day of check-out, subject to availability.
Q: Does the hotel accept children? A: Yes, children are welcome but must be accompanied by an adult.
Q: Are the rooms equipped with safes? A: Yes, each room has a safe for storing valuable items.
Q: What are the check-in and check-out times? A: Check-in is from 3:00 PM, and check-out is by 11:00 AM.

Q: What amenities does the hotel offer? A: The hotel offers water dispensers, ice makers, coffee machines, and fast Wi-Fi.
Q: Are there facilities for guests with disabilities on the premises? A: Yes, we have rooms adapted to the needs of guests with disabilities.
Q: Does the hotel offer additional services such as a spa? A: Currently, the hotel does not have a spa.

Q: Where is MedHotel located? A: The hotel is located in Kraków, at 11a Krupnicza Street, in the heart of the city.
Q: Does the hotel offer parking? A: The hotel does not have its own parking, but there are public and private parking options nearby.
Q: Does the hotel offer airport transfers? A: The hotel can assist in arranging airport transfers for an additional fee.
Q: Is the hotel close to major tourist attractions? A: Yes, the hotel is located just a few minutes’ walk from the Main Market Square and other key attractions in Kraków.

Q: Is the hotel monitored? A: Yes, all common areas of the hotel are under 24/7 surveillance to ensure the safety of guests.
Q: How does the monitoring system in MedHotel work? A: MedHotel uses modern monitoring systems to ensure guest safety. Cameras at the entrance and other key locations record all events and potential incidents. The recordings are stored for a specified period (in compliance with data protection regulations) and are used exclusively for security purposes.
Q: Are there signs indicating which areas of the building or hotel rooms are monitored? A: All monitored areas are clearly marked, and guests are informed about the monitoring in accordance with legal requirements.
Q: What happens in case of unauthorized access? A: If the system detects suspicious activities, such as an attempt to enter with an incorrect access code, an alert is immediately generated. The technical team or security staff is automatically notified about the incident and takes appropriate actions to prevent any threat.
Q: Is there 24/7 remote assistance available? A: MedHotel provides 24/7 access to technical support. You can contact our chatbot or hotline for immediate assistance.
Q: Are there special fire safety procedures in the hotel? A: Yes, every room is equipped with fire detectors, and fire extinguishers and evacuation route signs are located throughout the facility.

Q: How can I sign up for the hotel’s newsletter? A: You can sign up for the newsletter by filling out the subscription form on the homepage at www.medhotel.pl/sub.
Q: What are the benefits of subscribing? A: Subscribers receive information about exclusive promotions, new services, and discounts on reservations.
Q: How do I use a discount code? A: Enter the discount code in the dedicated field when making a reservation on the website.

Q: What should I do if my access code doesn’t work? A: Check if the code was entered correctly. If the problem persists, contact hotel staff: www.medhotel.pl/form.
Q: How do I report an issue in the room? A: Issues can be reported through the online form available on the website www.medhotel.pl/form.
Q: How can I file a complaint? A: Complaints can be submitted through the form available on www.medhotel.pl/form or by contacting the hotel staff via email.
Q: Can I get a refund for an unused stay? A: Refunds are processed in accordance with the cancellation policy specified in the hotel regulations.

Q: What personal data does the hotel process? A: The hotel processes data necessary to provide services, such as name, surname, email address, and phone number.
Q: Can I withdraw my consent for data processing? A: Yes, consent can be withdrawn at any time by contacting the data administrator.
Q: How can I manage cookies on the hotel website? A: You can manage cookies by changing the settings in your web browser.
Q: Are personal data shared with third parties? A: Data may be shared with service providers working for the hotel, such as IT suppliers or payment gateways, in compliance with GDPR.

Q: What attractions are near MedHotel? A: The hotel is close to the Main Market Square, Cloth Hall, Wawel Castle, Kazimierz, and Planty Park—ideal for walking and sightseeing.
Q: Does the hotel provide city guides? A: Each room features selected artwork with QR codes that link to detailed information about Kraków’s attractions.
Q: Can the hotel help organize tours? A: No, the hotel does not collaborate with local tour organizers.
Q: What are the best restaurants near the hotel? A: We recommend local restaurants offering Polish and international cuisine.