Payment Methods

Reservations and Payments
Q: How can I make a reservation?
A: Reservations can be made online via the website www.medhotel.pl.
Q: Can I change the reservation date?
A: Yes, changing the reservation date is possible up to the day before the stay begins, subject to availability.
Q: What payment methods are accepted?
A: We accept traditional bank transfers, quick online transfers, credit cards, BLIK, Apple Pay, and Google Pay.
Q: Can I receive an invoice?
A: Yes, an invoice can be obtained by selecting the option during the reservation or contacting the MedHotel support team.
Q: Can I cancel my reservation?
A: Yes, cancellations are possible up to 7 days before arrival without additional charges.

Accommodation and Facilities
Q: What is the check-in process like?
A: After completing your reservation payment, you will receive an SMS code allowing access to the building and your room.
Q: Can I extend my stay?
A: Yes, simply notify the MedHotel support team by 9:00 AM on the day of check-out, subject to availability.
Q: Does the property accept children?
A: Yes, children are welcome but must be accompanied by an adult.
Q: Are the rooms equipped with safes?
A: Yes, each room has a safe for storing valuable items.
Q: What are the check-in and check-out times?
A: Check-in is from 3:00 PM, and check-out is by 11:00 AM.

Amenities and Additional Services
Q: What amenities does the property offer?
A: The facility offers water dispensers, ice makers, coffee machines, and fast Wi-Fi.
Q: Are there facilities for guests with disabilities on the premises?
A: Yes, we have rooms adapted to the needs of guests with disabilities.
Q: Does the property offer additional services such as a spa?
A: Currently, the facility does not have a spa.

Location and Transport
Q: Where is MedHotel located?
A: The property is located in Kraków, at 11a Krupnicza Street, in the heart of the city.
Q: Does the facility offer parking?
A: The property does not have its own parking, but there are public and private parking options nearby.
Q: Does the property offer airport transfers?
A: MedHotel can assist in arranging airport transfers for an additional fee.
Q: Is the property close to major tourist attractions?
A: Yes, the accommodation is located just a few minutes’ walk from the Main Market Square and other key attractions in Kraków.

Security
Q: Is the property monitored?
A: Yes, all common areas of the facility are under 24/7 surveillance to ensure the safety of guests.
Q: How does the monitoring system in MedHotel work?
A: MedHotel uses modern monitoring systems to ensure guest safety. Cameras at the entrance and other key locations record all events and potential incidents. The recordings are stored for a specified period (in compliance with data protection regulations) and are used exclusively for security purposes.
Q: Are there signs indicating which areas of the building or rooms are monitored?
A: All monitored areas are clearly marked, and guests are informed about the monitoring in accordance with legal requirements.
Q: What happens in case of unauthorized access?
A: If the system detects suspicious activities, such as an attempt to enter with an incorrect access code, an alert is immediately generated. The technical team or remote support staff is automatically notified about the incident and takes appropriate actions to prevent any threat.
Q: Is there 24/7 remote assistance available?
A: MedHotel provides 24/7 access to technical support. You can contact our chatbot or hotline for immediate assistance.
Q: Are there special fire safety procedures in the facility?
A: Yes, every room is equipped with fire detectors, and fire extinguishers and evacuation route signs are located throughout the building.

Subscription and Promotions
Q: How can I sign up for the newsletter?
A: You can sign up for the newsletter by filling out the subscription form on the homepage at www.medhotel.pl/sub.
Q: What are the benefits of subscribing?
A: Subscribers receive information about exclusive promotions, new services, and discounts on reservations.
Q: How do I use a discount code?
A: Enter the discount code in the dedicated field when making a reservation on the website.

Technical Issues and Complaints
Q: What should I do if my access code doesn’t work?
A: Check if the code was entered correctly. If the problem persists, contact the MedHotel support team: www.medhotel.pl/form.
Q: How do I report an issue in the room?
A: Issues can be reported through the online form available on the website www.medhotel.pl/form.
Q: How can I file a complaint?
A: Complaints can be submitted through the form available on www.medhotel.pl/form or by contacting the MedHotel team via email.
Q: Can I get a refund for an unused stay?
A: Refunds are processed in accordance with the cancellation policy specified in the MedHotel regulations.

Privacy Policy and Cookies
Q: What personal data does MedHotel process?
A: MedHotel processes data necessary to provide services, such as name, surname, email address, and phone number.
Q: Can I withdraw my consent for data processing?
A: Yes, consent can be withdrawn at any time by contacting the data administrator.
Q: How can I manage cookies on the website?
A: You can manage cookies by changing the settings in your web browser.
Q: Are personal data shared with third parties?
A: Data may be shared with service providers working for MedHotel, such as IT suppliers or payment gateways, in compliance with GDPR.

Exploring Kraków
Q: What attractions are near MedHotel?
A: The property is close to the Main Market Square, Cloth Hall, Wawel Castle, Kazimierz, and Planty Park—ideal for walking and sightseeing.
Q: Does the property provide city guides?
A: Each room features selected artwork with QR codes that link to detailed information about Kraków’s attractions.
Q: Can MedHotel help organize tours?
A: No, the facility does not collaborate with local tour organizers.
Q: What are the best restaurants near the property?
A: We recommend local restaurants offering Polish and international cuisine.